Any purchases made from The Lab are not replaceable, as we make small batches and not enough to replace items. We will, however, issue refunds if appropriate.
For hygiene purposes, all of our products are FINAL SALE items and are not eligible for returns or exchanges. But, If your item arrives in the mail damaged, we will gladly refund the cost of that item or send you a new pair if you’d like:)
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com for more information.